1. Cancellation Guidelines
We understand that plans may change. Below are our cancellation and refund guidelines for all reservations made at Dhairya Farm & Resort.
2. Cancellation Timeline & Refunds
3+ Days Before Check-in
Full refund of the booking amount will be processed. Razorpay transaction fees and applicable GST are non-refundable and will be deducted from the refund amount.
Less Than 3 Days Before Check-in
No refund will be provided for cancellations made within 3 days of the check-in date. The booking can still be cancelled but no amount will be refunded.
3. Non-Refundable Charges
The following charges are non-refundable in all cases:
- Razorpay payment gateway transaction fees (~2% of booking amount)
- GST on Razorpay transaction fees (18% of the gateway fee)
These charges are levied by the payment processor and cannot be recovered once the payment is processed.
4. No-Show Policy
If a guest fails to check in on the reserved date without any prior cancellation or communication, it will be treated as a no-show. No refund will be issued in such cases, and the booking will stand cancelled.
5. Booking Modifications
- Date change requests are subject to availability and must be made at least 3 days before the original check-in date.
- Changes to the number of rooms or group size are subject to availability and may result in revised pricing.
- Any price difference due to modifications must be settled before the updated check-in date.
6. Group Booking Cancellations
Group bookings (15 – 100 persons) follow the same cancellation timeline as above. Additional considerations:
- Partial cancellations (reducing group size) are allowed up to 5 days before check-in, subject to a minimum group size.
- If the group size falls below the minimum requirement, the group booking rate may no longer apply.
7. Refund Processing
- Approved refunds will be processed within 5 – 7 business days.
- Refunds will be credited back to the original payment method used during booking.
- Processing times may vary depending on your bank or payment provider.
- You will receive a notification once the refund has been initiated.
8. Force Majeure
In case of unforeseen circumstances such as natural disasters, government restrictions, or situations beyond our control, Dhairya Farm & Resort reserves the right to modify or cancel bookings. In such cases, a full refund or rescheduled booking will be offered.
9. How to Cancel
You can cancel your booking in the following ways:
Online Self-Service
Visit our My Booking page, look up your reservation using your phone number or email, and cancel directly. Eligible refunds are processed automatically.