1. Introduction
At Dhairya Farm & Resort, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what your rights are in relation to it.
2. Information We Collect
We collect the following personal information when you make a booking or contact us:
- Personal Details: Name, email address, phone number
- Booking Information: Check-in/check-out dates, number of rooms or group size, special requests
- Payment Information: Payment details are processed securely by Cashfree and we do not store your card information on our servers
- Communication Data: Messages you send through our contact form
- Usage Data: Browser type, IP address, pages visited, and other analytics data
3. How We Use Your Information
- To process and manage your booking reservations
- To communicate with you regarding your reservation, including confirmations and updates
- To process payments through our secure payment gateway (Cashfree)
- To respond to your inquiries and provide customer support
- To improve our website and services based on your feedback and usage patterns
- To send you promotional offers and newsletters (only with your consent)
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed through Cashfree's secure infrastructure.
5. Data Sharing
We do not sell, trade, or share your personal information with third parties except in the following cases:
- Payment Processing: We share necessary transaction data with Cashfree for payment processing
- Legal Compliance: When required by law or to comply with legal proceedings
- Service Providers: With trusted third-party services that assist us in operating our website (e.g., analytics)
6. Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can control cookie settings through your browser preferences.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes we collected it for, including to comply with legal, accounting, or reporting requirements. Booking data is retained for a reasonable period after your stay for administrative purposes.
8. Your Rights
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Request data portability
To exercise any of these rights, please contact us using the information below.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us: